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Refund Policy

A legal disclaimer

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At Tanishi Jewels, we strive to provide our customers with quality products and services. Please note the following refund policy:

 

  1. Eligibility – Refunds are applicable only if the product received is defective, damaged, or significantly different from the description.

  2. Non-Refundable Items – Customized, personalized, or discounted items are not eligible for refunds unless defective.

  3. Request Timeline – All refund requests must be made within 7 days of delivery.

  4. Condition of Return – Items must be unused, unworn, and returned in original packaging with tags.

  5. Process – Upon inspection and approval, refunds will be processed to the original payment method within 7–10 business days.

  6. Shipping Costs – Return shipping costs are borne by the customer, unless the product is defective or incorrect.

 

 

Legal Disclaimer

 

  • Tanishi Jewels reserves the right to refuse any return or refund request if the product does not meet the stated conditions.

  • The company is not liable for delays caused by courier/shipping partners.

  • Policies are subject to change without prior notice. Customers are advised to review this page before making a purchase.

Refund Policy – The Basics

 

  • Refunds are only offered for defective, damaged, or wrong products.

  • Requests must be raised within 7 days of delivery.

  • Products must be unused, unworn, and in original packaging.

  • Customized or sale items are non-refundable.

  • Refunds (if approved) will be processed within 7–10 business days.

What to include in the Refund Policy

  1. Eligibility for Refunds

     

    • Define when refunds are allowed (e.g., damaged, defective, or wrong product).

    • Mention if “change of mind” refunds are allowed or not.

  2. Timeframe for Requests

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    • State how many days customers have to request a refund (commonly 7–14 days from delivery).

  3. Condition of Items

     

    • Items must be unused, unworn, and in original packaging with tags.

  4. Non-Refundable Items

     

    • List exclusions like customized products, sale/discounted items, gift cards, etc.

  5. Process for Refunds

     

    • How customers should request a refund (e.g., email, return form, WhatsApp).

    • Whether they need proof (photos, invoice).

  6. Return Shipping

     

    • Clarify who pays for return shipping (you or the customer).

  7. Refund Method

     

    • State how refunds are given (original payment method, store credit, replacement).

    • Mention processing time (e.g., 7–10 business days).

  8. Exchanges (if applicable)

     

    • If you allow exchanges instead of refunds, explain the process.

  9. Legal Disclaimer

     

    • Reserve the right to refuse refunds if conditions are not met.

    • State that policies may change without notice.

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